Possess excellent verbal and written communication skills.Must be able to coach and train others in a professional environment.Must be adaptable to a changing environment.Must possess strong interpersonal and communication skills.Must possess ability to process information/merchandise through POS register system.Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities.2 Years Sales and/or Customer Services experience preferred.Minimum 1 year experience in related field. High School diploma or equivalent education preferred.Successful completion of Tech, Print, and other applicable training and continued education in these areas is expected, up to and including designated certifications, if required.Ensures compliance with company policies, procedures and practices and supports company loss prevention efforts.Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives. Works to continually develop personal selling skills and specialized product knowledge.Able to evaluate the customer’s needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.Maintains awareness of planned advertisements and promotions. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Proactively acknowledges and engages every customer to ensure a positive customer experience.Sets weekly ads, including price changes, and any associated updates to store signage. When not assisting customers, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes.Ensures the completion of damaged and defective/buy back merchandise through the RCC process. Performs duties such as cashier, logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
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